If you would like to request a refund, please contact us via support@slooply.com which will be handled and replied by our support staff.

We don’t think you will need it. But just in case, every subscription comes with a 100 % money-back guarantee. We are not only confident that Slooply offers a service which is the very best in the music industry, but also we think that it will cover your every need. We want to bring you satisfaction and make sure that you always feel safe and sound.  We do not refund due to you forgetting to downgrade your monthly or yearly subscription on time.

If within 14 days after the first purchase of your subscription, you experience technical problems or subscription-breaking bugs that prevent you from downloading sounds or sample packs, contact our customer support via support@slooply.com They will do their best to help you fix the problem and if, at the end of their attempts to solve the problem your subscription is still not working, we’ll give you back your money. When accepted we will credit the card you paid with, minus any applicable transaction costs.

If your subscription that you bought at slooply.com is not working and our teams of legendary support cannot solve your problem, we will give you back your money.

The time between us issuing a refund, and you getting your money back, can vary depending on your payment method: If you paid with a Visa or MasterCard, you will get the money back on your bank account within a few business days. If you paid via PayPal, the time needed to process your refund will vary, depending on the kind of payment you used (PayPal balance, or through your bank account, or your debit or credit card linked to your account).